1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your details and complete the payment.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, digital wallets, and other secure payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible for assistance.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on the destination.
Q: How long will my order take to arrive?
A: Estimated delivery times are:
Domestic Orders: 3-7 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to track your order on our website or the courier’s website.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and with all tags attached.
Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
4. Product Information
Q: How do I know my correct size?
A: Check our detailed Size Guide on the product page to find the perfect fit. If you need further help, contact us!
Q: Are the products genuine and high quality?
A: Yes! We only offer premium, high-quality products curated from trusted brands and designers.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
Email: support@theselections.com
Live Chat: Available on our website
Social Media: Message us on Instagram or Facebook
Q: What are your customer support hours?
A: Our team is available Monday to Saturday, 9 AM – 6 PM (local time).